As the backbone of the modern enterprise, IT must handle day-to-day needs while powering company-wide innovation. IT must evolve to provide a better user experience, deliver greater agility and build more intelligent workflows.
ProKarma and ServiceNow can enable that evolution.
- Digital transformation is creating opportunities for self-service IT and enabling internal improvements that help your organization better serve customers.
- IT delivery demands are increasing, fueled by an increased focus on data-driven change management and the desire to identify the root cause of IT failures and move beyond simply fixing things as they break.
- Enterprise-wide shared services are expanding in number and scope, creating opportunities for shared applications, activities and processes across the organization.