Provide unmatched, end-to-end service and support for your customers. Customer Service Management enables you to reduce customer service costs and increase agent and field tech productivity while increasing customer satisfaction. It allows you to offer solutions to customer issues interactively while engaging customers across channels.
ProKarma’s ServiceNow Customer Service Management solutions deliver an out-of-the-box customer service portal that offers customers fast and personalized self-service options, including the ability to change passwords and edit personal information, engage with peers and experts in ServiceNow communities, and find solutions to common issues with integrated knowledge management. By enabling you to connect your customer service team with other departments, you can fix and prevent future issues, reduce costs and increase satisfaction. You can also automate common customer service issues and monitor service patterns to identify new opportunities for automation.
Great service requires more than just a customer service department -- it’s everyone’s job. Go beyond traditional customer service with ProKarma’s Customer Service ServiceNow solutions.