Empower IT to Become a Proactive Business Partner

ITOM

 

Gain an in-depth understanding of how your systems work together and enable IT to take a proactive approach to managing them. We can help you ensure that your infrastructure and applications are optimized and available when you need them. The result is increased visibility, agility and speed.

 

ProKarma’s ServiceNow ITOM solutions provide a single-pane-of-glass view into your infrastructure so you can eliminate service outages and manage hybrid clouds. It offers visibility into your end-to-end business services by providing an understanding of relationships with the underlying IT resources. By enabling you to monitor and respond to the health of business services and infrastructure in real time, our ServiceNow solutions help you improve productivity. Greater transparency gives you the confidence you need to move more quickly.

 

 

Our ServiceNow ITOM capabilities include:

  • Discovery: Create a single system of record for your infrastructure, both on‑premise and in public clouds, for an accurate, up-to-date understanding of the computers, devices and infrastructure that comprise your enterprise network.

  • Service Mapping: Allow ServiceNow to map the relationships between IT components and monitor for changes. Top-down mapping helps you immediately see the impact of a problematic object on the rest of the business service operation.

  • Orchestration: Automate IT and business processes to improve productivity and increase agility.

  • Event Management: Monitor the health of business services and infrastructure. Receive real-time notifications of events that affect your business so you can accelerate root cause analyses. 

  • Cloud Management: Easily manage and control your cloud resources to more efficiently allocate resources.

  • Configuration Management Database (CMDB): Gain full visibility of your infrastructure and services so you can better control your environment and make better decisions.

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