Realize End-to-End Transformation with ITSM

ITSM

 

ProKarma brings broad expertise in service management to help you reduce costs and better align IT services with the needs of your organization, all while delivering real-time visibility at the speed of business.

Take control of difficult legacy applications and automate manual processes with ServiceNow software. Built-in ITIL best practices will have your new service desk up and running in record time. An easy-to-use, mobile-ready service portal allows users to submit and track requests without making a call, and IT can prioritize and assign work with drag-and-drop visual task boards. Built-in dashboards and analytics deliver complete IT service visibility and enable data-driven decision-making -- no infrastructure required.

 

Transform your IT services and infrastructure through a single cloud-based platform with the ProKarma ServiceNow ITSM suite, which includes:

  • Change and Release Management: Streamline change management processes to minimize disruption and realize the full potential of positive change. Gain control of IT change processes from creation, risk‑assessment, conflict detection, and approval to environmental changes and easily identify the effect those changes will have on your organization.

  • Incident Management: Resolve incidents and get back to business quickly with ProKarma’s ServiceNow solutions. We help you centralize incident management, enabling you to identify, record and manage incidents through their entire lifecycle.

  • Problem Management: Get to the root cause of incidents to not only minimize the impact of service disruptions but also prevent future ones. Best practices and structured problem analysis help you find and fix errors with speed.

  • Asset and Cost Management: Find out what IT services and licenses are costing you, and who is using them. ProKarma can help you report and track costs from a single application, delivering insight into aggregate asset costs and inventory labor costs and enabling better management of your IT budget.

  • Configuration Management: Build logical representations of assets and services that comprise your infrastructure -- and the relationships between them.

  • ServiceNow Knowledge Management: Give customer and employees access to easily searchable knowledge bases of solutions and articles, with relevant results tailored to each request delivered on demand. Enable agents and managers to just as easily add content.

  • Reports and Dashboards: Predefined and customized reports and easily generated dashboards give your teams quick access to the information they need for better decision-making.dashboards in a flash.
  • Service-level Management: Document, track and prioritize all service commitments between IT, service providers and customers.

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